Privacy policy

Privacy statement Eurofiber Cloud Infra

DCspine portal 2.0

This privacy statement applies to the use of the DCspine portal (further mentioned as DCspine). Eurofiber Cloud Infra is responsible for the processing of personal data as referred to in the General Data Protection Regulation (GDPR). We can be reached by sending a message or letter to the Eurofiber Cloud Infra Privacy department at:
Mailbox 7072, 3502KB in Utrecht or privacy@eurofiber.com.

Which personal data do we process?

We process the following personal data: name, surname, (business) e-mail address and (business) phone number.

Why do we process your personal data?

Personal data is being used for a number of reasons.

  • An account based on username is needed to log in and purchase services. This account contains a first name, last name, email address and phone number.
  • When ordering a confirmation is send to the person that is ordering.
  • Data is being used to inform customers about maintenance.
  • Support is delivered via a ticket system relying on this data.

With whom do we share your data?

When delivering your services we partly rely on the following third parties:

  • AFAS Software
  • Freshworks
  • Microsoft Azure
We have entered into data processing agreements with these organizations and/or implemented additional security measures to protect personal data as effectively as possible. These processors may only process the personal data according to our instructions and under our supervision, solely for purposes determined by us and subject to strict confidentiality. We actively monitor compliance with the security obligations of our processors.

How long do we keep your data?

We do not keep your data any longer than necessary to achieve the purpose with which the data was collected. Personal data will be kept for 3 years in accordance with our retention policy. If you have given us permission to contact you about our offers or services or have indicated you would like to receive a newsletter — we keep your data based on the permission you have given us. If you retract this permission (via the opt-out option or in any other way) — we will no longer contact you and delete or anonymize your personal data.

Can I have insight, change or delete my personal data?

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Eurofiber and you have the right to data portability. You can send a request for access, correction, deletion, data transfer of your personal data or request for withdrawal of your consent or objection to the processing of your personal data to privacy@eurofibercloudinfra.com.